Refund Policy
1. Full Refund for Unsuccessful Admission
Clients are entitled to a full refund of our service fees if they do not receive an admission offer from any of the universities selected by our agency. This ensures that clients only pay for successful admissions and protects their investment in our services.
2. Partial Refund
- Conditional Offer Letter: If the client pays 100% for Full Support and receives Conditional Offer Letter but decides not to continue, they will receive a 50% refund of the tariff cost.
- Acceptance Letter: Additionally, a €100 refund is applicable after receiving the Acceptance Letter with full prepayment of the Full Support tariff.
3. Non-Refundable for Missed Interviews
If a client receives an invitation for an interview but fails to participate, the fees associated with the service will not be refunded. The interview will be rescheduled to the next available date.
4. Non-Refundable University Registration Fees
Fees paid as a university registration fee are strictly non-refundable. These fees are charged directly by the universities and are not within the control of our agency.
5. Non-Refundable after Conditional Offer Letter
- In the event that a client decides to withdraw from the admission process after receiving a Conditional Offer Letter, no refund will be issued. The Conditional Offer Letter indicates that the university has reviewed and conditionally accepted the client’s application, and administrative efforts and resources have already been expended.
6. Non-Refundable Due to Client's Non-Compliance
- If the client fails to receive a Conditional Offer Letter or Acceptance Letter due to reasons not attributable to the agency, such as:
- Not attending scheduled interviews
- Not responding to communications in a timely manner when decisions or actions are required
- Refusing to fulfill university requirements, such as legalizing documents or obtaining additional documents like an Eligibility Statement
No refund will be issued in these cases.
7. Refund Request Procedure
- Clients wishing to request a refund must submit a written request to our support team within 30 days of the event triggering the refund eligibility (e.g., receiving a rejection from all applied universities).
- The request must include all relevant documentation and a detailed explanation of the reason for the refund request.
8. Processing Time for Refunds
Refunds, when applicable, will be processed within 30 days from the date of approval of the refund request. The refund will be issued to the original method of payment used by the client.
9. Exceptions and Special Cases
Special cases, such as serious medical conditions or family emergencies, may be considered for partial refunds on a case-by-case basis at the discretion of the management. Clients must provide supporting documentation for such claims.
10. Dispute Resolution
In case of any disputes regarding refunds, clients are encouraged to first contact our support team for resolution. If the dispute is not resolved, it may be escalated to the management team for further review.
11. Amendments to the Refund Policy
Our agency reserves the right to amend this Refund Policy at any time without prior notice. Clients will be notified of any significant changes to the policy.
This Refund Policy is designed to provide clarity and fairness to all parties involved. For any questions or concerns regarding this policy, please contact our support team. We are here to assist you and ensure a smooth and transparent experience with our services.
Thank you for choosing our agency for your educational aspirations.
